Epic Games Launcher

Support Center

Network Connectivity Troubleshooting

Last Updated: May 03, 2018 04:52PM EDT
Many issues with Epic Games products can be caused by network connectivity problems.  If you suspect that you may have a connectivity issue, please try all of the following steps:
  • Make sure you are using a Broadband internet connection.
    • The FCC defines a Broadband connection as 25 Mbps download/3 Mbps upload.
  • Make sure you are not behind a proxy and do not have epicgames.com filtered.
    • If you are behind a proxy, add an exception for epicgames.com (or ask your IT department to do so).
  • Ensure that ports 80443 (https), and 5222 are unblocked.
    • Navigate to Control Panel> System and Security> Windows Firewall.
    • Click Advanced Settings.
    • On the left, select Inbound Rules.
    • On the right, select New Rule...
    • Select Port, then click Next.
    • In the text box beside Specific local ports, enter ”5222, 443, 80” then click Next three more times.
    • In the Name box, enter UE4, then click Finish.
  • Try switching your DNS Server (OpenDNS or GoogleDNS
  • Try rebooting your router and modem.
  • Try temporarily disabling your firewall and antivirus software, as some security software causes conflicts with our products.

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Liquid error: undefined method `gsub' for nil:NilClass
seconds ago
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass
Liquid error: undefined method `gsub' for nil:NilClass